Responsible Gaming Commitment

1. Essential Terminology

CGA: Refers to the Curaçao Gaming Authority, the primary regulatory body responsible for supervising, enforcing regulations, and issuing licenses for games of chance as outlined in the National Ordinance on Games of Chance (LOK).

Cooling-Off Period: A voluntary pause initiated by the player, ranging from a few hours to multiple months, during which all access to betting or gaming activities on our platform is suspended.

Games of Chance: These involve participants paying an entry fee for the opportunity to win monetary or equivalent rewards, where outcomes are predominantly influenced by chance, occasionally incorporating elements of skill or knowledge, though these do not significantly alter the probabilities. This category encompasses sports wagering and poker variants as well.

LOK: An abbreviation for the National Ordinance on Games of Chance (Landsverordening op de Kansspelen), the foundational legislation governing the operation of chance-based games in Curaçao.

Marketing, Promotions, and Advertising: Encompasses all materials and initiatives disseminated by us to promote our platforms, trademarks, products, or services, including traditional print media, digital campaigns, social media engagements, and content distributions.

Mandatory Requirements: The obligatory components of our Responsible Gaming framework that all licensed operators, including ourselves, must implement, adapted to suit our user base and jurisdictional contexts.

Minor: Any individual below the age of 18.

Operator: This designates us as a holder of a B2C license from the Curaçao Gaming Authority or an entity bearing the Orange Digital Seal for verified gaming operations.

Self-Exclusion: A deliberate decision by the player to restrict access to certain or all online gambling features on our platform, either temporarily for a defined duration or permanently.

Vulnerable Individual: Defined under Article 1.1(h) of the LOK as persons who:

Are under 18 years of age; Exhibit challenges in maintaining controlled gambling behaviors, potentially leading to dependency that impacts themselves or others; Have previously self-excluded or been mandated to exclude from gambling activities; Have undergone court-ordered insolvency proceedings.

2. Our Responsible Gaming Framework Overview

2.1 Fundamental Guidelines for Safe Play

As a comprehensively licensed online gaming provider, Horizonix Corp N.V. integrates responsible gaming measures seamlessly into our operations. Our objective is to ensure that gaming remains an enjoyable and risk-free activity, preventing any escalation into problematic territory.

We deploy proactive initiatives and internal monitoring protocols to protect higher-risk users, foster healthy playing patterns, and proactively mitigate indicators of excessive engagement. Key aspects include:

A prominently accessible responsible gaming resource directly on our platform; Intuitive features and guidance to empower users in managing their activities; Advanced mechanisms for identifying and responding to potential issues promptly; Adherence to all stipulations regarding documentation, reporting, and audits.

This policy will be regularly updated and prominently displayed on graviragames.com.

Furthermore, we do not offer credit facilities for wagering, in line with industry-leading standards.

Compliance with this policy is not elective; it is enshrined in the LOK, and any deviations may prompt intervention by the CGA, as appropriate.

2.2 Scope Exclusions

This policy primarily addresses individual user interactions and excludes professional or collective arrangements, such as betting syndicates. Nonetheless, the overarching ethos of integrity extends to applicable scenarios.

3. Non-Negotiable Commitments

In alignment with our CGA licensing obligations, we have embedded the following critical elements:

Age verification protocols (Section 4); Accessible information provisions (Section 5); Self-assessment questionnaires (Section 6); Behavioral monitoring procedures (Section 7); Temporary suspensions (Section 8.1); Comprehensive exclusions (Section 8.2); Deposit limitations (Section 9.1); Targeted marketing strategies (Section 11); Staff development programs (Section 10).

A designated specialist oversees the implementation and ongoing evaluation of these measures—either a specialized responsible gaming coordinator or a dedicated compliance officer (distinct from AML/CFT personnel). This individual furnishes an annual, concise report to our executive team, evaluating effectiveness, identifying improvements, and proposing enhancements to safeguard users while ensuring LOK conformity.

4. Age Verification Protocols

4.1 Robust Identity Confirmation

Under LOK Article 1.4(d), participation in games of chance is strictly prohibited for minors. Accordingly, we have established stringent barriers to verify that all users are at least 18 years old prior to engagement.

During registration, users must provide their date of birth and affirm eligibility via checkbox. We augment this with additional validation layers for assurance.

Should any underage access be detected despite these safeguards, immediate remedial actions are taken:

Account suspension without delay; Legal assessment, including deposit reimbursements and forfeiture of winnings; Notification to the individual explaining the situation and rationale.

These processes integrate with our routine KYC and AML procedures. Prior to initial withdrawals or upon threshold breaches, submission of government-issued identification (e.g., passport or driver’s license) is required.

Supplementary methods may include electronic document scans, transaction verifications, third-party database queries, or facial recognition via selfie—though official documents remain paramount.

All verification activities are meticulously documented and retained in compliance with regulatory standards, available for CGA inspection at any time.

5. Accessible Resources

5.1 Centralized Responsible Gaming Portal

A dedicated, user-centric section is perpetually available and highly visible on our platform.

Designed to be:

Effortlessly discoverable and navigable; Replete with straightforward advice for informed choices; Directly linked to functionalities such as timeouts, limits, and exclusions; Explicit in providing contact channels via email or live support for concerns.

Content is available in English, Dutch, and Papiamentu to meet LOK requirements, with potential expansions for our diverse audience. English prevails in cases of translation discrepancies.

5.2 Homepage Integration

A conspicuous portal link graces the main page, accompanied by immediate access to support for gaming-related inquiries.

5.3 Incorporation into User Agreements

The portal is embedded within our Terms & Conditions, accessible with minimal navigation from the landing page. It details available tools, their functionalities, and activation instructions.

6. Self-Assessment Tools

Users may retrieve a comprehensive transaction history—including bets, stakes, and timestamps—for the preceding six months at any time, with extended periods available upon request and delivered within 10 business days (or slightly longer during peak periods, subject to CGA approval).

We periodically encourage reflective pauses on gaming behaviors. Our concise assessments aid in recognizing potential concerns, enabling proactive adjustments.

A widely recognized option is the Gamblers Anonymous 20-question inventory, accessible at gamblersanonymous.org/20-questions/.

Alternatively, consider the CAGE questionnaire:

Cut Down: Have you contemplated reducing your gambling frequency? Annoyed: Are others critical of your betting habits? Guilty: Do you experience remorse post-gambling? Eye-Opener: Have you gambled to alleviate anxiety or recover losses?

Interpretation Guidelines:

No affirmative responses: Low concern level. One affirmative: Consider further evaluation. Two or more affirmatives: Seek professional guidance.

6.1 Support Network Referrals

For those experiencing distress from gaming, reputable organizations offer invaluable assistance:

GamCare: Expert counseling and support. Contact 0808 8020 133 or visit gamcare.org.uk.

Gambling Therapy: Dedicated helpline and online forums at gamblingtherapy.org.

Gamblers Anonymous: Community-based recovery meetings at gamblersanonymous.org.uk.

Be Gamble Aware: Evidence-based resources from begambleaware.org.

GamBlock: Site-blocking software for added control at gamblock.com.

7. Proactive Monitoring and Intervention

We vigilantly observe activity patterns that may indicate emerging issues, employing transparent intervention strategies that respect user privacy. As per LOK Article 1.4(e), we prohibit continued access for apparent vulnerable participants without safeguards.

By analyzing holistic engagement data, we identify risks and implement compassionate support measures.

No isolated indicator defines a concern; rather, cumulative trends inform our approach.

Customer-facing personnel (e.g., support agents or account managers) frequently detect signals through interactions and analytics. Training equips them for empathetic identification and escalation, as detailed herein.

Technological aids, such as automated notifications, machine learning algorithms, and analytics dashboards, supplement human oversight.

7.1 Indicators of Concern

Unexplained surges in funding or session durations; Declined transactions due to insufficient balances; Frequent withdrawal cancellations; Prolonged, atypical gaming marathons; Elevated volumes of anxious inquiries or promotional requests; Recurrent modifications to limits or pauses; Approaching or exceeding financial thresholds; Attempts to circumvent restrictions via multiple accounts.

7.2 Response Protocols

A structured escalation framework guides our actions:

7.2.1 User Profiling

We compile essential metrics to assess risk levels; Customize monitoring and interventions accordingly; Document all interactions and resolutions within user records.

7.2.2 Supportive Interventions

For emerging concerns, we recommend self-management options like limits or timeouts; Progress escalations judiciously: Restrict deposits, initiate account reviews, or enforce exclusions as warranted; Such measures never impede legitimate payouts—a firm prohibition.

8. Voluntary Pauses and Exclusions

Full autonomy is granted through intuitive, 24/7 portal features:

Cooling Off: Flexible, short-term halts tailored to needs; Self-Exclusion: Extended, comprehensive barriers across offerings.

We maintain neutrality, eschewing incentives for either choice, and clearly delineate distinctions to facilitate informed decisions on risk recognition.

8.1 Temporary Timeouts

8.1.1 Fundamentals

Initiate a personalized respite to suspend activities. Options include:

Duration; Platform scope (primary or affiliates); Activity categories (e.g., slots exclusively); Marketing opt-outs.

Duration and marketing preferences are essential; others are operator-discretionary.

Basic: Site-wide betting halt for specified period. Advanced: Selective application per user selections.

Select as preferred.

8.1.2 Duration Options

24 hours; 7 days; 1 month; 3 months.

8.1.3 Activity Categories

All inclusive; Specific segments (Full Casino/Slots, Sportsbook, Poker, etc.).

8.1.4 Platform Coverage

Current site; All associated platforms.

8.1.5 Marketing Suspension

Affirmative: Cease all promotional communications.

8.1.6 Implementation

8.1.6.1 Immediate Effect

Activates instantaneously based on selections. No overrides, inducements, or postponements. For extended durations, a neutral confirmation prompt (e.g., “Verify your 1-month suspension?”) appears online exclusively.

8.1.6.2 Account Status

Withdrawals remain feasible; Profile persists, but interactive features dormant.

8.1.6.3 Communication Standards

Opted-out users receive no promotional content. No enticements whatsoever.

8.1.7 Resumption

Automatic restoration at conclusion—no additional steps required.

8.2 Comprehensive Self-Exclusion

8.2.1 Fundamentals

Opt for an extended withdrawal from all activities, with a LOK-mandated minimum of 1 year.

Select duration; Universal platform application; Encompassing all game types; Automatic marketing blackout.

Choose term; all else proceeds automatically. Fully self-initiated online, without approvals.

8.2.2 Duration Options

1 year; 3 years; 5 years; 10 years; Permanent.

8.2.3 Activation

8.2.3.1 Immediate Enforcement

Effective upon submission. Active wagers? Cancelled and refunded per legal standards.

No inquiries, temptations, or delays. Neutral verification (e.g., “Confirm 3-year exclusion?”).

Account Adjustments:

Access fully restricted; Duplicate profiles scanned and blocked; Active wagers resolved (with AML review); Event participations concluded; Existing jackpot entitlements preserved, no further entries.

8.2.3.2 Communication Protocol

Complete non-contact regarding promotions.

8.2.4 Re-Engagement

After term expiry, submit a formal request via email or support. No proactive outreach; decision rests with user, binding until invoked.

Records maintained per LOK data retention guidelines, with payment method blocks enforced.

8.3 Operator-Initiated Exclusions

In instances of severe risk indicators—such as evident harm or evasion tactics—we may impose exclusions. Never for payout delays. All actions fully documented, archived for at least 5 years.

9. Limit-Setting Mechanisms

Users are empowered with straightforward deposit controls—daily, weekly, or monthly—to align with personal boundaries.

9.1 Deposit Restrictions

Establish maximum intake thresholds per period.

Upon reaching: No further additions until reset. Intensification: Effective immediately. Relaxation: 24-hour review period. Existing commitments: Unaffected.

Unique Scenarios

Limits may accommodate ongoing commitments, e.g., in-progress poker hands or futures. Apply restriction prospectively, allowing completion—then enforce fully. No interim additions permitted.

10. Staff Enablement

Our customer service and operations teams receive targeted training to engage empathetically and identify concerns.

Training modules cover:

Interpreting behavioral signals like irritation or financial distress; Conducting supportive dialogues; Directing to resources and external support lines.

11. Ethical Marketing Practices

Promotional efforts are crafted to be transparent and non-exploitative.

Avoid targeting vulnerable demographics—no imagery or messaging geared toward them; Refrain from portraying gaming as financial salvation; Emphasize chance over expertise; Steer clear of wellness or emotional appeals; Exclude youth-oriented elements; Maintain neutral, non-sensational tones; No associations with alcohol, tobacco, or other substances; Bonus Transparency: Explicit terms, without undue hype; Collaborator Alignment: Affiliates, influencers, and partners are oriented to our standards—compliance or non-engagement; All materials feature prominent responsible gaming messaging.

12. Enhanced Safeguards for High-Risk Contexts

Where our environment may heighten vulnerabilities (e.g., premium offerings or frequent interventions), supplementary protections are activated.

12.1 Access Control Recommendations

We advise adults to secure devices against minors—conceal credentials and financial details.

Explore these blocking solutions: BetBlocker (betblocker.org), GamBlock (gamblock.com), Gamban (gamban.com).

12.2 Individualized Outreach

Prompts for concerning patterns, directing to professional aid; For apparent vulnerabilities, soft notifications: “Explore our portal for support tools and discussions.”

12.3 Additional Restrictions

Personalized: Loss thresholds, time limits, wager maxima.

12.4 Session Awareness Features

When implemented, these integrate fluidly:

Persistent session timers; Localized time zone indicators; Subtle duration alerts; Custom notifications: At predefined intervals, display session summary (time, net results), then prompt—continue or exit?